Refund & Cancellation Policy

1. Try before you pay

10 mock tests for every exam are free, with the same kind of questions and marking as the paid tests. Please try them before you buy, so you know what the Prep Pass gives you.

2. Prep Pass (₹99, one-time)

The Prep Pass is a one-time payment for digital content that opens as soon as you pay. There is no subscription, so there is nothing to cancel and you will never be charged again.

Because the content is delivered instantly, the Prep Pass is generally not refundable once it is active. We will give a full refund if:

• you were charged twice for the same pass;
• money was deducted but the pass did not activate, and we cannot activate it for you;
• a fault on our side stops you using the paid tests and we cannot fix it within 7 days of you reporting it.

Please raise these within 7 days of the payment. Where a pass was suspended for misuse under our Terms of Service, it is not refundable.

3. Payment deducted but pass not active?

This is usually a delay between the bank and the payment gateway. First try “Restore your pass” on any locked test with your Razorpay payment ID. If that doesn't work, WhatsApp us on +91 93434 57296 with your Razorpay payment ID (it starts with pay_) and we will activate your pass or refund you. If a payment fails at the gateway, the bank normally reverses it on its own, usually within a few working days.

4. Prep + Mentorship (₹199), coming soon

The mentorship plan is not yet on sale, so no payment can be taken for it. Before it opens, we will add its cancellation, rescheduling and refund rules to this page.

5. How to request a refund

WhatsApp +91 93434 57296 with:

• your Razorpay payment ID (starts with pay_);
• the date of payment and the amount;
• what went wrong.

6. Processing time

Once we approve a refund, we start it within 2 working days. It goes back to your original payment method. Razorpay and your bank typically take a further 5–7 working days to credit it.

7. Chargebacks and disputes

Please contact us before raising a chargeback with your bank, so we can resolve the issue quickly. If a chargeback is raised, the related pass may be suspended while it is reviewed. Refund decisions are made under this policy and our Terms of Service; any dispute is subject to the exclusive jurisdiction of the courts at Kanpur, Uttar Pradesh.

8. Contact

For anything about payments or refunds, WhatsApp +91 93434 57296.